Terms of use

 

INSURANCE

Zantium strongly recommends taking out a travel insurance policy to cover cancellation charges, accidents and baggage loss. Zantium accepts no responsibility for damage or loss of baggage or other personal property.

COMPLAINTS

The traveler has the right to submit a complaint due to unfulfilled agreed upon service. The traveler is obligated to issue a written complaint to Zantium within 8 days after the finalization of the trip. Complaints issued after the deadline of 8 days will not be taken into consideration. We emphasize that it is in the best interest of the traveler to perform in good will and to show good will in solving the complaint during the trip and to submit the written complaint to the service provider on the spot (front desk, transport Zantium, caterer or travel agency in the destination) and to seek a written confirmation from the service provider that they received the complaint. Every traveler – contract carrier, issues a complaint individually. Zantium will not take group complaints into consideration. Zantium is obligated to issue a written solution for the complaint within 15 days after receiving the complaint and this is to be done in the way the complaint was received (e-mail, mail or personal delivery where it will be responded to through a written package with a return receipt). Zantium will solve only those complaints where the traveler submits evidence that the complaint has been submitted to the service provider on the spot and that the cause could not be removed on the spot. If through fault of Zantium the program or a part of the service is unfulfilled, the traveler has a right to compensation to the height of the real value of the unused service but this cannot include services already used or the full cost of the arrangement.

REFUNDS FOR UNUSED SERVICES

No refunds will be made for unused services once travel arrangements have started.

ADDITIONAL NOTES FOR ALL CRUISES AND TOURS

Zantium reserves the right to change the vessel provider in case the contracted services are not provided according to the previously agreed terms and conditions with the supplier. All itineraries and cruise vessels are subject to change without notice. In case of a bad weather conditions or any other unforeseen circumstances, the captain reserves the right to change the itinerary for the comfort and safety of the passengers. All passengers must follow ship rules (found in written form on the ship). In case of inappropriate behavior Zantium and/ or captain reserves the right to expel the passenger whose behavior is incompatible with the interest of the tour. Zantium is not responsible for any accidents that may occur onboard. We strongly recommend all passengers to take special caution whilst being onboard and/or walking between ships. Due specific mooring conditions and requirements in some Croatian ports, Zantium ships are moored side by side, making it necessary for the clients to cross from one ship to another with gaps in between ships in order to get to the shore. In such cases clients need to take special care when crossing and do this at their own risk. Crew assistance will be given to those needing and requesting it.